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Technology Development
From reactive management to predictive management

Technology for Public Administration

Digitalisation is no longer an option for public administrations: it is now a strategic necessity driven by an increasingly digital citizenry.

What it is

Governance, innovation and accessibility, before technology.

The administrations that digitalise their services best do not start with technology. They start with governance shared between the public and private sectors, with identifying which legacy processes need to be integrated, and with anticipating the challenges every public body already knows: data security and privacy, regulatory compliance, resistance to change within the team itself and the digital divide affecting part of the citizenry.

From there we work along five axes — governance, innovation, technology, sustainability and universal accessibility — so that each public project moves from reactive management to predictive management: from reacting to what has already happened to anticipating it with real-time data, always within public procurement and with the continuity of the project in mind.

How we do it

What we do and what you get in each phase.

Study

We start with a digital maturity assessment of the public body: legacy systems, regulatory framework, stakeholders involved (including citizens, when the project affects them directly) to place the project on one of the five transformation axes and decide where to begin.

Design

The solution is designed from the inside out: first data governance and the security, accessibility and data protection requirements set by law; then the technical architecture, always compatible with the public body's procurement procedures.

Development

We deploy, train the team that takes charge, and activate the analytics layer that turns every interaction, from a citizen, visitor or public employee, into data for planning the next phase.

Results

What we have achieved in our projects with Public Administration

Real, measurable results from projects already deployed with our clients.

Reach
  • 51 million people reached worldwide.

    Virtual Flower Offering
  • 1.5 million visitors in Huesca

    Spain Living Labs
  • 2.72 million annual visitors.

    Patronato de la Alhambra
Engagement
  • +545.000 visits to the virtual space.

    Virtual Flower Offering
  • 7 questions on average per user.

    Cervantes IA
  • +100 questions in the conversational framework.

    Avatar Goya
Profitability
  • 90% consider it a perfect complement to the visit.

    Loarre XR
  • 250 people served every day.

    Cervantes IA
  • 110 cases/year assessed in the Hospital Clínico test

    ApeTest
Scalability
  • 14 specialised Living Labs deployed.

    Spain Living Labs
  • 32,000m2 of the Plaza del Pilar virtualised

    Virtual Flower Offering
  • 5 sites archaeological sites integrated into a single platform.

    Soria is another story
Application by area

Some of the services we could deliver for your administration.

Tourism

AI tourism agents

24/7, multilingual service integrated with bookings for tourist offices and monuments.

View service
Tourism

Digital Twin

Gaussian Splatting · Guide Avatar · Visit Planning · Virtual Events and Traditions.

View service
Tourism

Historical Characters

Figures from the past that come to life and talk with visitors through generative AI.

View service
Education

Custom training solutions

Every centre or company has its own training challenge. We adapt to it, combining the technology that best fits each case to innovate in how your students or your team learn.

View service
Tourism

Augmented Audio Guides

Augmented reality, geolocation and conversational AI to experience heritage.

View service
Tourism

Digital Content

Historical CGI videos and AI Photocall: content production for marketing and viral promotion of the destination.

View service
Frequently asked questions

What is usually asked before starting to work with Public Administration.

How much does it cost to implement these technologies in my public body?

The cost varies depending on the public body and the scope of the project, and the first thing we do is carefully review the resources available and required to deliver it. From there, each phase is planned as a stage that must justify its own result before moving on to the next.

Does it comply with accessibility, security and data protection regulations?

Yes. Universal accessibility, security under Spain's National Security Framework (ENS) and GDPR data protection are built into the project's design phase, just like functionality: they are not a last-minute review before going live.

Can the project follow public procurement procedures?

Yes. When we work on public projects through public procurement, such as tenders or grants, the project timeline adapts to the technical specifications of the public competition.

Who maintains the solution once it is in place?

The public body's team receives the training needed to take over the day-to-day running of the solution. We remain available for ongoing maintenance and for peaks in activity —a campaign, an event, the high season— that call for one-off reinforcement.

Do you adapt to the pace and dynamics of public administration?

We know there are approvals, departments and institutional calendars that depend on no one in particular, and we work within those timeframes without rushing where it isn't appropriate.

Why choose Imascono as your expert technology partner for Public Administration?

We act as a strategic partner, not a one-off supplier: we support the full project cycle, from conception to launch, within the timeframes of public procurement, the security and accessibility requirements the public sector demands, and the traceability that oversight bodies later ask for. The result is not a demo: it is a solution that is operational from day one, designed to keep working beyond a single term of office.

Let's talk about your public body.

Tell us what stage of digitalisation your public body is at. In under 24h we'll tell you which axis —governance, technology or accessibility— has the most impact if we start there.

Request your Workshop session →
Let's talk From challenge to solution. Tell us yours.

You don't need to know which technology you need. Just tell us the challenge you want to solve. We run the diagnosis and tell you which solution fits your company. A single partner from start to finish.