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Ghostbusters
Case of success · Puerto Venecia

Ghostbusters

8
interactive points distributed throughout the shopping center.
Case summary

Puerto Venecia turns its Shopping Resort into a ghost hunt with augmented reality

Puerto Venecia is Zaragoza’s Shopping Resort. For Halloween 2026, they wanted an activity for the whole family that would bring life to every corner of the center. Imascono developed Cazafantasmas, an augmented reality experience that tells a story: the ghosts of the Gran Hotel Venecia have escaped. Cooks, musicians, travelers, a reviewer, and even a ghost tourist are hiding in 8 points of the resort. Families search for them using their mobile devices, from the Puerto Venecia app or directly in the browser. They capture each ghost, take a photo with it, and upon completing the collection, they collect a gift and their ghost hunting diploma. The campaign invites families to explore the entire space and connects the visit with the center’s app.

Client
Puerto Venecia
Sector
Retail & Leisure
Service
Gamified marketing · Immersive experiences (XR)
08
hunting points distributed throughout the shopping center
14
campaign days
02
Connected technologies
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01 The challenge

A Halloween campaign that invites you to explore the entire shopping center

Puerto Venecia brings together shops, restaurants, leisure activities and outdoor areas in one large space. For Halloween, they wanted to offer families a free activity that was easy to start and designed for all ages. Moreover, the experience should move visitors through different areas of the resort, from the upper floors to the lookout point. And they had to strengthen the role of the Puerto Venecia App as the gateway to the resort’s agenda. All this within a broader Halloween programming, with other activities underway. The piece had to fit into that calendar with its own identity and a story that was easy to follow.

A Halloween campaign that invites you to explore the entire shopping center
02 The solution

An augmented reality adventure that is played with a mobile phone

We designed a cast of characters with personality: chefs, orchestra musicians, the receptionist or the librarian. We distributed them across 8 real points of the resort, from Ilusiona to the Japanese Bridge and the Primark play area. To play, simply enter Cazafantasmas and activate the camera. The mobile shows the ghosts in augmented reality over the real space. The visitor touches the screen to catch them and takes a photo with each one. A red ghost adds excitement: if you catch it, you lose life points. The experience works within the Puerto Venecia app and on the web browser. Thus, any visitor can start in seconds.

An augmented reality adventure that is played with a mobile phone
Next step
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Key learnings

What this case teaches the sector.

01

A game makes people walk

A tour with a clear goal turns a walk through a shopping center into an adventure. Each hunting spot is a reason to go to a new area. The visitor discovers shops and spaces they might not have planned for. The collection of ghosts gives meaning to the journey and encourages the family to go all the way.

02

Starting in seconds multiplies participation

The easier the first step is, the more people join in. Opening the mobile camera from the app or browser allows for instant play. The activity is integrated into the visit and each family plays it at their own pace, throughout the entire opening hours.

03

The photo is the memory that is shared

Taking a photo with each ghost leaves a personal memory of the visit. Those images travel to the families’ social media accounts with the center’s logo imprinted on them. The campaign gains reach thanks to its own participants.

04

A physical prize concludes the experience

The gift and the diploma at the Customer Service Point combine the digital game with the physical space. The visitor ends the adventure at the center and experiences a moment of celebration. This closure gives the campaign a clear ending and motivates them to complete the entire journey.

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