Skip to content
EN ES
Let's talk →
Iria Iveco
Success story · Iveco Academy

Iria Iveco

+100
training documents from ten departments
Case summary

Iveco Academy's corporate AI avatar that centralises access to training, internal communication and question answering for the whole Iveco community.

Iveco is an Italian industrial automotive group with hundreds of thousands of workers, dealers and external staff managing a global fleet of trucks, buses and commercial vehicles. Its Iveco Academy department was looking for a way to make the company's training and communications easier to access and to build a closer connection with every professional in its ecosystem, handling questions and queries quickly and autonomously. The answer is Iria, an avatar powered by Artificial Intelligence that becomes a single corporate voice for Iveco, accessible to employees, dealers and the external network at any time.

Client
Iveco Academy
Sector
Industry 5.0
+100
training documents, ten departments.
4.570
employees with full access to the avatar.
90%
dealer network queries.
Facing a similar tourism challenge?
Tell us about it. In under 24 hours we tell you what results you could expect in your company.
Tell us your challenge →
01 The challenge

A single voice for a global industrial community.

Iveco is an industrial group with hundreds of thousands of workers, dealers and external staff spread across Europe. In an organisation of this size, information gets scattered across departments, platforms and processes, and accessing training or resolving a corporate question can become a daily operational friction. The Iveco Academy department needed a way to unify that access, bring information closer to those who need it and serve the external sales network with the same quality and speed as internal staff. The challenge wasn't only about training: it was about corporate cohesion on a global scale.

A single voice for a global industrial community.
02 The solution

A corporate AI avatar that talks to the whole community.

The solution is Iria, an avatar powered by generative Artificial Intelligence, trained on more than a hundred documents from Iveco's main departments. Any professional logs in with a username and password and can ask Iria any question related to training, internal processes or any area of the company's activity. The Iveco Academy team manages the model's training and analyses the conversations to identify new learning areas and continuously improve Iria's answers. 90% of queries come from the dealer network, which makes the avatar the main corporate support channel for the sales network.

A corporate AI avatar that talks to the whole community.
Next step
Looking for a tailored solution? Request a free diagnosis.
Request a diagnosis →
Keep exploring

Beyond this case.

Industry 5.0
Sector

Industry 5.0

Discover every case, product and method we apply in this sector.

View sector →
Let's talk From challenge to product. Tell us yours.

You tell us the challenge; we tell you how we would make it real. We reply in under 24 hours with a first round of feedback. No strings attached.