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Technology
They automate operations

AI Agents.

They execute and automate tasks on connected systems, turning every decision into action, at scale.

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What it is

Decisions that turn into action.

An AI agent is a system that understands your business and acts inside your real tools: it looks up information, answers and carries out tasks without depending on a fixed script. It can talk directly to your customers or work behind the scenes, connecting your systems so information flows on its own.

In both cases, every action is logged: you know what it did, when and why.

How we do it

Study, design and development, applied to your agent.

Study

We analyse how your team or your customers work today: which questions repeat, which tasks get stuck and what depends on a single person. From there we define the agent's real scope.

Design

We design what it should look up, what it can execute and what limits it needs, on your company's data and systems. We also define when a person steps in.

Development

We build the agent, train it with your information and deploy it on your real channels: web, app, totem or voice. Every interaction is logged, so you can measure and adjust from day one.

Results

What an AI agent achieves.

Real, measurable results from AI agents already deployed with our clients.

Reach

  • +30.000 employees in operations

    Siemens Gamesa

  • +5.000 operators trained

    Grupo Jorge · Naima

  • 400.000 skiers a year

    Astún

Engagement

  • −80% of hours per technical report

    Factoría Comercial

  • −60% less waiting time in customer service

    Astún

  • 25% time saved in the purchase decision

    Movistar Prosegur Alarmas

Profitability

  • 90% of dealer network queries

    IRIA · IVECO

  • 13.587 sessions in a 6-month pilot

    Fabiola · Caravan Fragancias

  • +250 people served per day

    Cervantes IA

Scalability

  • +40 languages, across 12 connected sites

    Grupo Jorge · Naima

  • 6 service languages, 24 hours a day

    Torre del Marqués

  • 3 physical locations deployed

    Cervantes IA
From technology to service

How it applies in each sector.

AI Agents isn't a single solution: it's the technology behind these six services, each designed for a different challenge and sector.

Industry 5.0

Process automation

We help your company operate faster and with less friction, with three key pieces: AI agents, custom management platforms and integrations between the tools you already use.

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Education

AI tutor

24/7, multilingual support integrated with the campus and the student's record, for training centres and companies.

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Retail & Leisure

Personal shopper

24/7, multilingual service integrated with your catalogue and stock for physical stores, e-commerce and campaigns.

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Tourism

AI tourism agents

24/7, multilingual service integrated with bookings for tourist offices and monuments.

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Tourism

Historical Characters

Figures from the past that come to life and talk with visitors through generative AI.

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Banking & Insurance

Customer management platform

We simplify customer management by combining traceable AI agents, locally deployed models and process automation, with Business Intelligence connected to operations.

View service
Real results

Success stories with AI Agents.

Grupo Jorge · Naima

5.000 Operators trained by AI

An AI agent that trained more than 5,000 operators in 40 languages, across the group's 12 production sites.

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Caravan Fragancias · Fabiola

13.587 Sessions in a 6-month pilot

An AI avatar that acts as a personal shopper in the aisle, serving and recommending in store.

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Factoría Comercial

−80% Hours per technical report

Our own AI agent that cut the preparation time of our technical reports.

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Frequently asked questions

What people usually ask before getting started.

What sets an AI agent apart from a chatbot?

A chatbot follows fixed scripts. An AI agent reasons over your knowledge, keeps context and completes tasks, with traceability of every decision.

Does an AI agent only talk to customers, or does it also automate internal processes?

Both. The same kind of agent that serves a customer can work behind the scenes: cross-referencing data between systems, generating documents or following up on tasks, without anyone having to do it by hand.

Is an AI agent for SMEs or only for large companies?

Both. The same technology scales: from a single agent for one specific process in an SME, to several interconnected agents in a larger organisation.

Does it work with my current systems?

Yes. We connect the agent to the tools you already use, such as your CRM, your ERP, your website or WhatsApp, without you having to change systems.

Is it safe to connect an AI agent to my company's data?

Yes. The agent only accesses the information we define together, with permissions and traceability of every query, and it is never used to train other models. We deploy on-prem or in the cloud depending on the case, without depending on closed providers, and complying with current regulations (AI Act, GDPR, ePrivacy) by design.

Why choose Imascono as your expert partner in AI agents?

Because we don't deliver a demo: the agent goes live on your systems, with metrics agreed before building and traceability of every run.

Let's talk

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