HOTELS
increase in sales of additional services by incorporating the AI avatar as a means of communicating with customers
of guests who have tried personalized assistance comment that the hotel experience has been greatly improved.
increased user information by increasing interaction with the hotel and its services
OFFER YOUR GUESTS THEIR OWN VIRTUAL BUTLER
Imagine having a personal assistant available 24/7, able to automate processes, answer frequently asked questions and offer personalized recommendations for both activities and additional hotel services.
The hotel industry is undergoing a transformation process driven by technological changes and changes in the guest profile. A user who seeks immediacy, personalized attention and unique experiences.
This is where our AI avatars make the difference. Making your hotel stay even more memorable, make your vacation more intense.
For the hotel, it means automating customer service. Personalized for each guest, multi-language, available 24/7 and on any device: whether at the reception, in the room or even on the guest's cell phone. All so that the guest has access to all the hotel's content, activities and recommendations in the palm of their hand.
ADVANTAGES OF ARTIFICIAL INTELLIGENCE IN THE HOTEL INDUSTRY
PERSONALIZED CUSTOMER SERVICE
Thanks to AI avatars, all guests can now have their own concierge service and personalized attention. A personal assistant that helps you take your hotel stay to the next level. Managing your reservations, your special requests and your feedback instantly.
AUTOMATED CHECK-IN / CHECK-OUT
Automate check-in and check-out at any time, all through an AI avatar that also allows customers to resolve their doubts, streamline the check-in flow and improve the check-in and check-out experience without waiting. Through conversation with the avatar, guest satisfaction can also be tracked.
BOOSTING UP-SELLING AND CROSS-SELLING
Human staff does not always have enough time or data to effectively suggest additional services. AI avatars can analyze guest behavior, questions and preferences, not only recommending specific services but expediting the booking of them from the same conversation.
OVERCOMING THE LANGUAGE BARRIER
Avatars equipped with Artificial Intelligence are multilingual, allowing them to serve customers in their native language, resolving doubts and managing requests without language barriers that may affect the quality of service.
CUSTOMER SATISFACTION MANAGEMENT
The AI avatar can detect and manage guest complaints in real time. Providing immediate solutions or alerting the management team for quick and personalized intervention. Avoiding negative experiences and bad public reviews.
STAFF TRAINING
Constantly training staff on new tools, protocols and updates is easier if you have an internal tool such as an AI avatar. Providing instant answers to their questions and even a resource to train and test new strategies for serving guests.
PERSONALIZED CUSTOMER SERVICE
Thanks to AI avatars, all guests can now have their own concierge service and personalized attention. A personal assistant that helps you take your hotel stay to the next level. Managing your reservations, your special requests and your feedback instantly.
AUTOMATED CHECK-IN / CHECK-OUT
Automate check-in and check-out at any time, all through an AI avatar that also allows customers to resolve their doubts, streamline the check-in flow and improve the check-in and check-out experience without waiting. Through conversation with the avatar, guest satisfaction can also be tracked.
BOOSTING UP-SELLING AND CROSS-SELLING
Human staff does not always have enough time or data to effectively suggest additional services. AI avatars can analyze guest behavior, questions and preferences, not only recommending specific services but expediting the booking of them from the same conversation.
OVERCOMING THE LANGUAGE BARRIER
Avatars equipped with Artificial Intelligence are multilingual, allowing them to serve customers in their native language, resolving doubts and managing requests without language barriers that may affect the quality of service.
CUSTOMER SATISFACTION MANAGEMENT
The AI avatar can detect and manage guest complaints in real time. Providing immediate solutions or alerting the management team for quick and personalized intervention. Avoiding negative experiences and bad public reviews.
STAFF TRAINING
Constantly training staff on new tools, protocols and updates is easier if you have an internal tool such as an AI avatar. Providing instant answers to their questions and even a resource to train and test new strategies for serving guests.
