Imascono is a technology company that helps companies move into the future. AI Agents They are one of the five capabilities of our technological ecosystem. With them, we help companies and small and medium-sized businesses automate processes and to improve the experience of their users.
What is an AI agent?
An AI agent is a system that understands your business and acts within your real tools. It consults information, responds, and performs tasks. It reasons about your company’s knowledge and remembers the context of each conversation. That’s why it solves complete tasks, beyond just answering questions.
Every action is recorded. At all times you know what the agent did, when and why.
Serve your customers and work behind the scenes
At Imascono, we design AI agents with two missions. The first is to talk directly with your customers, on your website, in your app, on a totem, or by voice. They can also work within the company, cross-referencing data between systems, generating documents, or tracking tasks. This way, the information flows freely throughout the organization.
At Imascono we apply our own method to each agent in three phases: studying, designing, and supporting. This way, the technology grows with you. In a small business, you can start with one agent for a specific process. In a large organization, several agents work connected to each other.
Results of AI agents in real success cases
The AI agents we have deployed are delivering measurable results. In Grupo Jorge, the agent NAIMA It trained more than 5,000 workers in 40 languages at the group's 12 production centers.
The station of Astún It receives 400,000 skiers a year. Its AI agent has reduced the waiting time in care by 60%. IRIA, The agent we created for IVECO handles 90% of the inquiries from its dealer network.
In the store, Fabiola He acts as a personal shopper in the merchandising department at Caravan Fragancias. This AI avatar added 13,587 sessions in six months of piloting. And in Factoría Comercial, one AI agent Próximo reduced the preparation time for each technical memory by 80%.
An AI agent for each sector
AI agents are the technological capabilities behind six of our services. Each one responds to a specific challenge and sector.
In industry, the Process automation They combine AI agents, custom management platforms, and integrations between your tools. For training centers and companies, the AI tutor It is available 24/7, in several languages and integrated with the student’s campus. Personal shopper connects your catalog and stock for the physical store, the online store, and your campaigns.
Tourism has two services. AI tourism agents They are located in tourist and monument offices, integrated with the reserves. Historical Characters, Characters from the past come to life and talk to the visitor. In banking and insurance, the Customer management platform Simplifies customer management with AI agents and process automation.
Vientos, our platform for AI Agents
In our 15th anniversary We present Vientos, The new AI agent platform from Imascono. With it, we develop automated processes tailored to business processes. You choose a task with a known cost in hours and money, an agent executes it, and your team takes over to monitor the result.
Imascono is a technology company that helps companies move into the future. We combine our own agile method with a technological ecosystem that integrates AI agents, Data intelligence, Digital Twins, Immersive experiences and Digital transformation. We have over 700 projects and 115 million users in 120 countries. Discover how we apply the AI Agents to your business, starting from your challenge.