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Customer management platform

We simplify customer management by combining traceable AI agents, locally deployed models and process automation, with Business Intelligence connected to operations.

71%
of banking executives achieve significant or moderate improvements in forecast accuracy thanks to AI (KPMG, Global AI in Finance 2026)
86%
of banks already use AI to free their teams from operational tasks (DirectorTIC, 2025)
80,8%
of internet users in Spain already bank via mobile or web (Funcas / GfK)
Family interacting with an AI-recreated historical character on a museum totem
Value proposition

Technology that simplifies without losing the personal touch.

We build digital platforms powered by AI and Business Intelligence that support the institution's internal management operations, simplifying the customer relationship without losing the personal touch. We integrate agents, automations and dashboards so that complex processes —traceable and connected to the core— flow more smoothly.

FEATURES

What the service includes.

01

Your own infrastructure, full control

The model is deployed inside the institution's infrastructure, supporting its internal management operations. No data goes out to an external provider, a third-party cloud or another country. AI gets in where it couldn't before.

02

Traceable RAG agents

Every answer from the agent cites where it comes from: the policy, the regulation, the file. There's no black box. Whatever a supervisor might ask, the platform can answer.

03

From scattered management to a single flow

A claim, a request, a contract review: what today is spread across emails, PDFs and calls, turned into a flow that is traceable from start to finish. Professionals stop gathering and go back to advising.

04

Connected to the systems you already have

We connect to the systems that already sustain the operation: core banking, CRM, policy management. AI doesn't come to replace the infrastructure, it comes to make it usable.

05

Business Intelligence connected to operations

Dashboards plugged into the digital product and the real process, not into a monthly report. Decisions are made with today's data.

06

Human oversight by design

AI gathers, organises and proposes; the person decides and signs. It's not just what customers ask for —two out of three won't sign up without human involvement—: it's what the European regulatory framework demands for anything touching solvency or pricing.

IMASCONO TECH

We don't just build products, we build technology.

We have a team of technologists and engineers who imagine and create new code, frameworks and tools that bring our experiences to life: Artificial Intelligence, web development, 3D art, cybersecurity, Business Intelligence and Big Data.

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